Refund policy

Return & Refund Policy

Thank you for shopping with The Unbounded! We want you to be completely satisfied with your purchase. If for any reason you're not, we're here to help. Please review our return and refund policy below:

 

Eligibility for Returns

  • Items must be returned within 14 days after date of delivery.
  • To be eligible for a return, items must be unused, unwashed, and in the same condition as when you received them. They must also be in the original packaging with all tags attached.
  • Sale items are not eligible for return or exchange.
  • We do not accept returns on gift cards or intimate apparel (if applicable).

How to Return an Item

  1. Use the packing slip included with your order as your return form. Please fill it out as completely as possible and include it with your return shipment.
  2. Pack the items securely. Please include a copy of the receipt or order confirmation inside the return package.
  3. Returns need to be sent to the following address:
    Peelkant 45, 5845EG, Sint Anthonis, Netherlands
  4. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part

Refund Process

  • Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
  • If the return is approved, we will process your refund to the original payment method.
  • Refunds can take up to 10 business days to process, depending on your payment provider.

·        The Unbounded is not responsible for return shipments that, for any reason, do not arrive at our address.

Exchanges

  • If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. The returned item will be refunded, and you will need to pay for the new item separately.

Defective or Damaged Items

  • If you receive an item that is defective, damaged, or incorrect, please contact us immediately at support@the-unbounded.com with photos of the item, and we will arrange for a full refund or replacement at no additional cost to you.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
  • If you've done this and still haven’t received your refund, please contact us at support@the-unbounded.com.

 

Contact Us

For any questions or concerns, please feel free to reach out to us at:

  • Email: info@the-unbounded.com.

 

Thank you for being a valued customer of The Unbounded!

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